FAQ
Your questions, answered
Everything you'd want to know before your first visit — how the practice works, what membership includes, and what to expect.
Getting Started
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Direct Specialty Care is an emerging approach to healthcare where you pay directly for care rather than billing insurance. It means longer visits, direct access to Dr. Cleveland, and a care plan built around you — without the constraints of a 10 minute insurance-based appointment.
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You can register for a membership through our online scheduling portal. If you have a focused concern, you may also schedule an individual visit online. Please reach out to our office via phone or email if you have questions about scheduling or don’t see the appointment type you need to schedule.
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No referral is needed. You can schedule directly through our online booking, whether you're new to the practice or an existing patient.
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A Meet & Greet is a complimentary 15-minute, no-obligation video call with Dr. Cleveland to answer your questions about the practice, discuss your goals, and help you decide which care option makes sense for you. Medical advice is not given during a Meet & Greet.
Membership & Pricing
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Initial comprehensive visit
Ongoing, unlimited follow-up appointments, virtual or in-person options available
Annual physical exam and Pap smear as indicated
Annual wellness labs (CBC, CMP, lipid panel, TSH, A1C)
Wholesale pricing for additional labs
Quarterly InBody composition scans
Weight optimization, including GLP-1 therapy, when indicated
All in office procedures, such as indicated biopsy, IUD insertion or removal
Discounted outpatient surgeries
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An Individual Consultation is a one-time visit with no ongoing commitment — a good fit if you have a specific concern you'd like addressed. Membership is built for continuity: ongoing support, priority access, and a lower cost per visit over time for women who want an established relationship with their physician.
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Yes. Membership is billed month-to-month with no long-term contract, and you're free to cancel at any time.
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We're a direct-pay practice and don't accept, bill, or file claims with insurance plans, including Medicare. This lets us keep our fees transparent and spend more time with you rather than on insurance paperwork. Because our visit fees cover the specific care you receive at that appointment, they typically qualify as an eligible expense under most HSA and FSA plans — we recommend checking with your plan administrator to confirm your plan's rules. If you'd like to seek reimbursement from your insurance carrier separately, we're happy to provide an itemized receipt (superbill) upon request.
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Yes. Renewed Women’s Health does not replace the need for health insurance. We strongly recommend maintaining health insurance for emergency care, hospitalization, surgery, imaging and other healthcare services provided outside of our practice.
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At this time, we're unable to provide care to patients covered by Medicare, or TRICARE due to contractual limitations and government regulations. We hope to expand access to these patients in the future and those interested may join our wait list to be notified when that option becomes available.
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Please reach out to our office directly and we will be happy to coordinate. We offer in-office procedures and outpatient surgery.
Appointments & Care
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Yes. Both in-person and telehealth appointments are available, depending on your needs and what's being addressed at each visit.
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Initial visits are 60 minutes, and follow-up visits are 30 minutes — significantly longer than the standard appointment in a traditional practice, so there's time to actually be heard.
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Members have access to secure messaging for questions and follow-up between scheduled visits — part of what "direct access" means with a Renewed Women's Health membership agreement. Patients that schedule an individual visit outside of the membership model have follow-up access available for 1 month following their appointment.
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For true medical emergencies, call 911 or go to your nearest emergency room. For urgent but non-emergency concerns, established patients can reach out through secure messaging, and we'll respond as promptly as possible.
What We Treat
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The practice focuses on perimenopause and menopause, hormone therapy, weight and metabolic health, sexual wellness, and gynecologic concerns — with an emphasis on evidence-based, individualized care for women in midlife and beyond.
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Yes. Dr. Cleveland is a Menopause Society Certified Practitioner and offers thoughtful evaluation of hormone therapy — including risks, benefits, and options — when it's an appropriate fit for your goals and health history.
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Dr. Cleveland can review and help manage medications related to the areas the practice focuses on. Medications outside this scope of practice should be continued to be managed by the prescribing provider.
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Yes. Dr. Cleveland has a particular interest in obesity medicine and has pursued additional training in this area. She prescribes GLP-1 medications and other weight-management therapies as part of an individualized treatment plan. Because these therapies require ongoing monitoring and regular follow-up, membership is recommended for the most comprehensive, continuous care.
The Practice
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Yes. Renewed Women's Health is a direct specialty care practice, so you'll work with Dr. Cleveland at every visit rather than rotating between providers.
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At this time, Renewed Women’s Health is able to offer services to patients in Utah. In-person care is available in Salt Lake City. Telehealth visits are available to patients throughout Utah.
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Membership means care that isn't rushed. Visits are longer and unhurried allowing us to get to the root cause of problems. Appointments aren't rationed to a few minutes per problem and follow-up is built into the relationship rather than treated as a separate appointment — so your care plan can evolve as your needs change.
Still have questions?
If you didn't find what you're looking for here, reach out directly — or start with a free Meet & Greet.